Privacy Policy 7luck88

Personal Information We Collect

When you register or use 7luck88 services, there are several categories of information we may collect to ensure your account operates safely and smoothly:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and verification documents required for the KYC (Know Your Customer) process.
• Contact Information: Email address, mobile phone number, and residential address for communication and account notification purposes.
• Financial Information: Details relating to the payment methods you use, including e-wallet account information such as Touch 'n Go eWallet, DuitNow, or bank account details for FPX transactions. Full card numbers are not stored on our servers.
• Usage Data: Activity logs within the platform, betting records, deposit and withdrawal transaction history, and records of communication with our customer support team.
• Technical Data: IP address, device type and web browser, cookie and session data, and technical performance information to help us improve the platform.

Purposes for Using Personal Information

7luck88 uses the information collected solely for legitimate and transparent purposes. The main purposes for which your data is used are as follows:

• Processing account registration and verifying user identity in line with international licensing requirements.
• Processing deposits, withdrawals, and other financial transactions you carry out through the platform.
• Providing 24/7 customer service in Malay and English via live chat and email.
• Sending account-related notifications, promotions, bonuses, and relevant service updates.
• Monitoring activity for security, fraud prevention, and legal compliance purposes.
• Analysing usage patterns for the purpose of improving the platform and the overall user experience.
• Meeting legal obligations and regulations set by our licensing authority.

We will not use your personal information for any purpose not stated above without first obtaining your consent.

Sharing Information with Third Parties

7luck88 does not disclose users' personal information to external parties except in the following situations required for service operations:

• Payment Providers: Transaction information is shared with legitimate payment processors such as the DuitNow network, FPX, and e-wallet providers for processing purposes only.
• Game Providers: Minimum technical details may be shared with platform game software providers to ensure game integrity.
• Legal Requirements: Information may be disclosed to competent authorities when required by law or a valid court order.
• Fraud Prevention: In certain cases, information may be shared with fraud prevention agencies to protect the interests of all platform users.

All third parties working with us are required to comply with data protection standards equivalent to this privacy policy and are not permitted to use your data for any other purpose.

Use of Cookies and Tracking Technologies

The 7luck88 website uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your session. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Required Session Cookies: Necessary for basic platform operations, including login verification and transaction security. These cannot be disabled.
• Functional Cookies: Store user preferences such as language, display format, and account settings for a more convenient ongoing experience.
• Analytics Cookies: Help us understand how users interact with the platform for service improvement purposes. Data is collected in aggregate and anonymised form.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality.

Data Retention Period

7luck88 retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable laws and licensing requirements. Generally:

• Active account data is retained for as long as your account remains active.
• Financial transaction records are retained in accordance with applicable accounting and legal requirements.
• Customer support communication data is retained for a reasonable period for reference and service quality purposes.
• Following account closure, certain information may be retained for an additional period in line with our legal obligations.

Technical Security of Your Data

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Password storage using strong hashing methods — your original password is never stored in plain text.
• Strict internal access controls — only authorised staff can access user data based on their job requirements.
• Continuous system monitoring to detect and address any suspicious activity promptly.
• Regular security audits to identify and address system vulnerabilities.